Our policies explain how we run our services and how we will work with you. You can read some of our most important policies using the links below.

View or download our policies below

• • Anti-Social Bahaviour: Quick Reference
  • Anti-Social Bahaviour Policy
  • Your-rights-as-a-client
  • What-you-can-expect-from-us
  • Substance-misuse-guidance-for-clients
  • Pet-Policy
  • Maintenance-response-times
  • Keeping-your-home-free-from-condensation-damp-and-mould
  • Health-and-Safety-Policy
  • DSAR-form
  • Data-Subjects-Rights-Policy
  • Safeguarding-adults-at-risk
  • Safeguarding Tenants from Abuse Policy
  • Moving On Plan

Anti-social behaviour is defined as ‘Acting in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household’. Ready4Home takes anti-social behaviour seriously and works with residents, neighbours, local authorities, police, support providers and other parties to ensure that it is appropriately.

The following non-exclusive list includes several examples of anti-social behaviour.

• Verbal or Physical abuse
• Vandalism
• Fly tipping
• Threatening or intimidating behaviour
• Litter and rubbish dumping
• Loitering
• Pets Nuisance including fouling in public places
• Hate related incidents including racial, sexual and other harassment
• Begging and vagrancy
• Firework misuse
• Noise Nuisance
• Harassment
• Drug dealing/taking
• Alcohol related incidents
• Domestic Abuse
• Prostitution and related activities

If you wish to report anti-social behaviour to us, please call 01772 439 061, or click on the link for our contact form. If you have reason to believe that you are in immediate danger, please call the police.

Ready4Home’s residents are obliged to use the property in a resident-like manner and not cause damage. Ready4Home may issue a recharge invoice for the following:

Clearing a blockage if it has been caused by the residents.
Repairing damage (i.e. broken windows)
Key/lock replacements
Misuse of the emergency repair service. This is because emergency call-outs can be expensive and should only be used for genuine emergencies.
Abortive visits – asking for an engineer to attend and then refusing them entry, or going out at the time of an agreed appointment.
Cleaning, if you vacate and leave the property in an unsuitable condition.
Removing large items left by residents
Any work you ask Ready4Home to do which is your responsibility.
Other incidences akin to the above.
You are responsible for paying your rent and service charges to Ready 4 Home Housing Support CIC, whether this is via Housing Benefit or from other funds. Non-payment of rent is a breach of Licence and if not resolved can result in the loss of your home. A reference should be given for any payments into Ready4Home’s bank account, so we can quickly allocate the payment to you.